Faqs

RETURNS & EXCHANGES

Basic Refund Policy

Full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective. For size exchanges please read below.

How do I exchange a shirt for a different size?

If your shirt doesn't fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Contact us at: info@thegoatshirt.com.

What do I do if I received  the wrong shirt or my shirt is defective?

• If this happens, we are truly sorry. Please email us at info@thegoatshirt.com and tell us your order number and how we messed up.
• We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

SHIPPING

How much is shipping?

• Our t-shirts and apparel products are printed on demand. It typically takes about 7-10 days to get your shirt printed, shipped and delivered. All shirts ship from our US or UK print facility and travel via UPS to your address, tracking numbers available.
• If you still not sure just email us. We are happy to help you.

I ordered 2+ items, but only received one... Where is my order?

• Since we print on demand, when your order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic. If you don't receive all of your items at once... they are on the way.

STILL HAVE QUESTIONS?

• Sure, no problems! Just email us at info@thegoatshirt.com and we'll get back to you right away.